The SahooRecharge reserves the right to refuse or cancel a membership from this portal if any circumstances arise for that the result in the postponement or cancellation of membership. If SahooRecharge refuses a new or renewing membership, registrants will be offered a cancellation or postponement of membership. Cancellations will be happen via phone, fax, e-mail or cancellation letter. All benefits and incentives received by participant must be cancelled/returned to the SahooRecharge. These above policies apply to all SahooRecharge memberships unless otherwise noted in the corresponding program materials. Please read all individual program information thoroughly.
In the event your request for consultation is accepted but post-payment due to unexpected and extenuating circumstances, your request for consultation is rejected or cancelled; You will be given an option of opting for another request for consultation OR will be offered a complete refund, if you so desire. The refund will be credited to your account within 5 working days. In case your credit card/debit card/payment account has been accidentally over-charged, Users have to notify SahooRecharge of the same at the earliest. SahooRecharge will refund the outstanding amount to your Payment Account within 5 working days. In the reverse scenario, if the transaction amount during payment of the fee happens to be less than the actual fee amount, SahooRecharge will debit the outstanding amount from your Payment Account and notify you of the same. It is mandatory for the users to maintain unique Transaction ID numbers, which would be provided at the time of placing a request. This number would be required to address any problems, if any. In the majority of cases, there is NO other situation under which SahooRecharge will provide a refund, except for the condition expressly mentioned above under Refund Policy.
Mobile/DTH/Data Card Recharge Refund Policies
All sales of Recharge are final and there will be no refund or exchange permitted. Please be advised that you are responsible for the mobile number or DTH account number you purchase Recharge for and all charges that result from those purchases. SahooRecharge.com is not responsible for any purchase of Recharge for an incorrect mobile number or DTH account number.
However, in a case where a transaction has been completed by you on the Site, and money has been charged to your card or bank account but a Recharge has not delivered within 24 hours of your completion of the transaction then you may inform us by sending us an email on SahooRecharge.com or posting us a message on the Contac Us page. In such a scenario you will be entitled to a full refund. We request you to include in the email the following details - the mobile number or DTH account number, operator name, Recharge value, Transaction date and Order Number SahooRecharge.com shall investigate the incident and if it is found that money was indeed charged to your card or bank account without delivery of the Recharge then you will be refunded the money within 7 to 10 working days from the date of the receipt of your email.
For cases if you are doing recharge from your SahooRecharge.com account balance and you have received a success confirmation but not received a recharge or any other case you are welcome to log a complaint by opening a support ticket on our contact us page and we will provide you a quick resolution.
The SahooRecharge reserves the right to refuse or cancel a membership from this portal if any circumstances arise for that the result in the postponement or cancellation of membership. If SahooRecharge refuses a new or renewing membership, registrants will be offered a cancellation or postponement of membership. Cancellations will be happen via phone, fax, e-mail or cancellation letter. All benefits and incentives received by participant must be cancelled/returned to the SahooRecharge. These above policies apply to all SahooRecharge memberships unless otherwise noted in the corresponding program materials. Please read all individual program information thoroughly.
In the event your request for consultation is accepted but post-payment due to unexpected and extenuating circumstances, your request for consultation is rejected or cancelled; You will be given an option of opting for another request for consultation OR will be offered a complete refund, if you so desire. The refund will be credited to your account within 5 working days. In case your credit card/debit card/payment account has been accidentally over-charged, Users have to notify SahooRecharge of the same at the earliest. SahooRecharge will refund the outstanding amount to your Payment Account within 5 working days. In the reverse scenario, if the transaction amount during payment of the fee happens to be less than the actual fee amount, SahooRecharge will debit the outstanding amount from your Payment Account and notify you of the same. It is mandatory for the users to maintain unique Transaction ID numbers, which would be provided at the time of placing a request. This number would be required to address any problems, if any. In the majority of cases, there is NO other situation under which SahooRecharge will provide a refund, except for the condition expressly mentioned above under Refund Policy.
Refund Policy for B2B Customer:
B2B customer takes the balance. In any event, the balance will not return.
Kindly note, in all cases our liability is only restricted to providing you a valid recharge or refund to the extent of payment received by us. We shall not be responsible for any other claim or consequential liability arising out of a failed recharge on our system.
Happy Recharging….!
SahooRecharge.com Team